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Colette Molteni's avatar

Documentation is absolutely critical, and not just for the sake of having a written record, but also as a personal reference for future as well. I can't tell you how many times I have had the experience of digging in to an old file from a year or two past and thinking to myself, "thank goodness I documented this clearly!"This is useful when there are repeat requests or, groundwork that has already been done for a new one.

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